Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new site worth looking at? This page tells you how to reach the team behind imaginative-inquiry.co.uk.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can occasionally take a little longer during busier periods.
When you write in, it helps to include as much detail as possible — the name of the casino you're asking about, screenshots if relevant, and what you'd like us to look into. This lets us give you a useful answer rather than a generic one.
What we can help with
- Questions about how we rate and rank casinos not on GamStop
- Corrections if something in a review looks out of date
- Tip-offs about new casinos not on GamStop worth reviewing
- General feedback on the site, layout or content
- Media or partnership enquiries
What we can't help with
We're an independent review and comparison site, not a casino operator, payment processor or regulator. That means we can't:
- Process withdrawals, deposits or account issues — these sit with the casino itself
- Verify your identity documents or resolve KYC delays
- Offer legal or financial advice
- Manage your GAMSTOP account or self-exclusion status
If you're dealing with an account query at a specific brand, the operator's own support team — usually reachable through live chat or email on their site — will be faster and better placed to help than we are.
If gambling has stopped feeling fun
We write about casinos not on GamStop for readers who are looking for more choice and flexibility outside the UK's self-exclusion scheme, and we always try to be upfront about the positives — bigger welcome offers, faster sign-up, and access to games and providers that UKGC-licensed sites don't carry. That said, if you're worried about your own gambling or a loved one's, our Responsible Gambling page has practical guidance and support options worth reading.
Before you write in, you might find your answer already
Many of the questions we get are already covered on the site. Our guide to non GamStop casinos in the UK walks through how we researched and ranked operators like Betmica, Kikibet and Betninja, what to check before signing up, and how payment methods and bonus terms typically work. Our About Us page explains who runs the site and why we built it, and our Terms and Conditions set out how the site itself operates.
A note on independence
Non Gamstop Casinos may earn commission when readers sign up through links on this site. That never decides which casinos we recommend or how highly we rank them — our reviews and ratings are based on our own research into each operator's offering, terms and reputation.
Response times and what to expect
We're a small team, so please bear with us if a reply takes a day or two. Enquiries about specific casino accounts, stuck withdrawals or bonus disputes are best sent straight to the operator in question, since they hold the account details and can act on them directly — we're not able to intervene in individual transactions.
All players contacting us or using the sites we cover must be 18 or over.